type
Assistance à maîtrise d’ouvrage
Context
In Molenbeek, a significant number of social housing units have been identified as requiring urgent renovation. Le Logement Molenbeekois has launched an extensive renovation and compliance-upgrade program, focusing on key areas such as fire safety, gas systems, and electrical installations. Given that these renovations will be carried out while the units remain occupied, providing support to residents and taking their specific needs and requests into account is essential.
Mission
For this reason, the mission is divided into two components. The first—a technical component—is led by Cosep and involves assisting Logement Molenbeekois in managing the renovation work. The second—a social component—is led by CityTools; its aim is to support residents at every stage of the project in order to minimize the impact on the daily lives of social housing tenants.
Approach
To address the social aspect of the assignment, CityTools proposed mobilizing a wide range of tools. Initially, an extensive social survey aims to objectively assess the social context in which the work is to be carried out, addressing the buildings group by group. A communication plan is then developed to determine the best way to discuss technical matters with residents. Once the work begins, a series of support measures are implemented to convey information effectively and ensure availability to assist residents at every stage of the project—through door-to-door visits, information stands, community events, and more.